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Important Delivery Information
We’re dedicated to making your delivery as easy as possible, so you can sit back and relax until it’s time to start work on your project!
Our standard delivery method is a one-man, kerbside delivery using a tail-lift and manual pallet truck to deliver onto a hard, level surface on the kerb or at the roadside.
Please Note: HIAB or grab lorries are not part of our standard delivery method. Please see further down the page for further information on how to arrange a HIAB delivery.
Each crate weighs up to one tonne and will be moved manually with a pallet truck.
Pallet trucks will not move on grass, gravel or inclines. Delivery will need to be made to a hard, flat and level surface on the kerb or at the roadside.
Delivery will require clear access with space to manoeuvre and turn for up to a 26-tonne vehicle.
Please inform Nustone or our couriers of any access or road usage restrictions at the delivery point to ensure that delivery does not fail. If delivery fails, re-delivery or return fees will apply.
Vehicles require obstacle-free access to the kerbside to be able to make the delivery.
Please Note: Delivery vehicles require a different level of access to bin lorries and clear access must be left along the road whilst making the delivery.
Our couriers will contact you by phone, text or email to arrange delivery using the contact details on your order. Once they make contact, you can advise of your preferred delivery date.
Deliveries generally take place between 9 am to 6 pm, Monday – Friday and couriers will provide you with an estimated time slot on the day of your delivery.
Please Note: Our estimated lead times refer only to working days. Weekends and bank holidays are excluded as they are not considered working days.
Please check over your goods at the time of delivery before signing the delivery note/POD. If you discover anything wrong, please sign for the delivery as ‘Damaged’. See further down the page for further details on how to do this.
If you cannot check or sign for your goods, we advise that you have somebody do this on your behalf. If you need the goods left unsigned, please let us know in the customer provided notes at checkout.
All lead times are estimated and customers should expect to receive delivery in or around the estimated provided on the order invoice.
Nustone does not guarantee any delivery dates.
Timed and Saturday Delivery services are available on request.
Saturday Delivery: £90
Specified AM or PM Delivery: £20
Couriers will not call to book Saturday deliveries, however, you will receive an estimated time slot on the day.
Express Delivery (2 – 3 Working Days)
£30 Per Pallet
Next Day Delivery
£50 per pallet
Orders and payment must be received before 11 AM.
Couriers will not call to book Express or Next Day deliveries.
HIAB Delivery is available on request to the following postcodes:
CO, CM, SS, IP, NR, CB, RH, TN, ME, CT, SL, HP, LU, AL, MK, SG, KT, E7-11, RM16-18, RM20,
Monday – Friday: £300 plus VAT
Saturday: £600 plus VAT
For any postcodes outside of this range, please contact us for pricing and availability.
To place orders with any of the above delivery services, please contact 01206 700 599 or support@nustone.co.uk.
Accepting Your Delivery
On arrival, check the goods for any visible damages with the driver present. If you find any damages to the product or crate, please sign the delivery note/POD as ‘Damaged’.
To do this, simply write the word ‘Damaged’ next to your signature, whether on paper or on a handheld device. The driver may not have the delivery note/POD on them whilst manoeuvring the goods, so be sure to request this before they leave so that you can sign for the goods. We advise signing the delivery note/POD yourself and if the driver is signing on your behalf, always be sure to check that the goods are signed for as you see fit. Please note that signing as ‘Unchecked’ will not cover you for any damages discovered.
Unless otherwise stated, a signature confirms that the goods have been delivered in satisfactory condition and are free from any visible signs of damage.
Customers are not expected to check every slab upon arrival and only need to find a single case of damage in order to sign as ‘Damaged’. Once this is done, you have a full 3 days in which to check the full order and raise a claim HERE.
It is the customer’s responsibility to ensure that the goods are signed for. Please be sure that the person receiving the delivery is familiarised with our full procedure and always ensure that you have signed the delivery note before the driver leaves. If you have any issues at the time of delivery, please contact us ASAP so that we can advise you accordingly.
We always advise accepting the delivery to avoid incurring any re-delivery or return charges.
Drivers will always do their best to follow any specific delivery requests instructions, this is not always possible and is down to the driver to assess the feasibility, weight of the goods, and health and safety when they arrive at the delivery point. Please ensure that there is a suitable space for your goods to be left on the kerb or at the roadside in the event that any special request cannot be followed so that the delivery does not fail.
Please contact us to discuss any specific delivery requirements so that we can arrange a suitable delivery method for you if necessary.
Further Delivery Information
Delivery Table
Check the price per pallet for your postcode.
Alternatively, add your goods to the cart and enter your postcode on the cart or checkout page to calculate any delivery costs to your area.
We are not currently able to deliver to Northern Ireland.
Frequently asked questions
If you have a question, most likely you'll find an answer here
Returns policy
Read in detail how we handle returns for our products
Terms & conditions
Legal terms that apply when visiting our store