Important Delivery Information

– Our standard delivery method is a one-man, kerbside delivery service using a tail-lift and manual pallet truck to deliver onto a hard standing, level surface.

– HIAB or Grab Lorries are not a part of our standard delivery method. If you require a HIAB delivery, please Contact Us before placing your order.

– We are unable to deliver onto grass, gravel or inclines.

– Please inform us of any access or weight restrictions within your area to ensure that your delivery does not fail. Any deliveries which are refused or fail due to non-compliance with delivery requirements will incur a re-delivery charge.

– Please check over your goods at the time of delivery before signing the delivery note/POD. If you believe that there an issue, accept delivery and sign for the goods as ‘Damaged’ to avoid any re-delivery charge and contact us immediately.

– Somebody must be available to check the goods on arrival and sign for the delivery. If you require your goods to be left unsigned for, please include written confirmation of this within your order notes.

– If you require your delivery later than the listed lead time, please contact us ASAP to avoid incurring any re-delivery charges or storage fees from your local delivery depot.

– We advise accepting delivery prior to booking any tradespersons on-site in order for you to check the product before use. You must check over your order before you begin work on your project for any issues to be resolved before you need to use the product.

– If you discover any breakages, we have a simple claims procedure for this which you can find HERE.

Accepting Your Delivery

On arrival, you must first check the crate(s) for any visible damages with the driver present. If you’re are able to find any visible damages to the crate, please sign the delivery note/POD as ‘Damaged’.

If there are no visible damages to the crate, we urge you to open the crate with the delivery driver present and check for any concealed damage to the goods. If any concealed damages (or anything that may suggest damages) are discovered, please sign the delivery note/POD as ‘Damaged’.

To sign for your goods as damaged, simply write the word ‘Damaged’ next to your signature, whether on paper or on a handheld device. You can request that the driver signs the delivery note on your behalf and that they also take images of any damage visible. The driver may not have the delivery note/POD on them whilst manoeuvring the goods, so be sure to request this before they leave so that you can sign for the goods as necessary.

Once the POD has been signed for as ‘Damaged’ you have 72 hours to raise a claim and we have a simple procedure for this which you will find HERE.

Please note that signing as ‘Unchecked’ will not cover you for any damages discovered. It is the customer’s responsibility to ensure that the goods are signed for as they see fit. If you have any issues at the time of delivery, please be sure to contact us ASAP so that we can advise you accordingly.

We always advise accepting your delivery to avoid incurring any re-delivery or return charges.

Deliveries are made kerbside and drivers will always do their best to move the goods to a suitable location for you. If this is not possible, please ensure that there is a suitable space for your goods to be left kerbside to ensure that the delivery does not fail. Please contact our office to discuss any specific delivery requirements that you have so that we can arrange a suitable delivery method for your property. We endeavour to give as much information as possible regarding the weight and size of our products. If you have any specific delivery requirements, specialist vehicles can be arranged. Please contact our sales team for further information at [email protected] or call on 01206 700 599.

Express & Next Day Delivery

We offer Express or Next Day Delivery on readily available stock, as well as a Saturday Delivery service.

Express, Next Day and Saturday deliveries are £60 and you will be able to arrange this on 01206 700 599.

Next Day Delivery is only available on full crates and our order cut-off point for Next Day Delivery is 11am.

Please note that our couriers will not call to book in Next Day or Saturday deliveries, however, you will receive an estimated timeslot.

Specified Delivery

We can dispatch your goods at a time that suits you!

This means that you can order weeks in advance to avoid any last-minute rush!

Just contact us or leave the necessary information in your order notes if you would like to arrange delivery at a later date and we can hold off until a convenient time for you.

Delivery Cost

Delivery is FREE* on full crates, to mainland UK.

All made to measure orders for individual slabs and tiles will incur a £60 handling fee per pallet. This charge is to cover the cost of labour and materials to handle and repack your custom order. We provide this service to allow you to purchase exactly what you need and avoid spending extra money on an additional full crate.

Our website will automatically indicate the most appropriate delivery method and cost, based on your order.

Delivery costs will only apply at the cart or checkout page once your full delivery address and postcode are entered.

You can also use our Delivery Table to check for any surcharge to your area.

Delivery Times

Delivery times vary depending on stock availability. These can vary between 2 and 20 working days and estimated lead times for each product are listed on the product page.

Any order which includes less than a full crate will take an additional 2 working days for delivery due to the aspect of packing involved.

For Express Delivery and Saturday deliveries, the courier will not call you to book in the delivery but you will be kept up to date via text and email.

Please keep in mind that delivery times or dates may vary due to circumstances outside of our control, such as extreme weather conditions or traffic. In this case, we aim to inform you as soon as possible. Nustone is unable to guarantee any delivery dates as this is booked in between the carrier and the customer.