Important Delivery Information
Our standard delivery method is a one-man, kerbside delivery service using a tail-lift and manual pallet truck to deliver onto a hard standing, level surface.
We are unable to deliver onto grass, gravel or inclines.
HIAB or Grab Lorries are not a part of our standard delivery method. If you require a HIAB delivery, please Contact Us before placing your order.
Please inform us of any access or weight restrictions within your area to ensure that your delivery does not fail.
Any deliveries which are refused or fail due to non-compliance with delivery requirements will incur a re-delivery charge. If you believe that there an issue upon the arrival of your goods, please accept delivery to avoid any re-delivery charge and contact us immediately so that we can advise you accordingly.
Please check over your goods within 72 hours of accepting delivery. You must check over your order before you begin work on your project for any issues to be resolved before you need to use the product.
It is advised that somebody is available to sign for the delivery and to instruct the driver on a suitable location to leave the goods. If you require your goods to be left unsigned for, please include written confirmation of this within your order notes.
We can dispatch your goods at a time that suits you!
This means that you can order weeks in advance to avoid any last-minute rush! Just contact us if you would like to arrange delivery at a later date and we can hold off until a convenient time for you.
Express Next Day Delivery
Need your order in a hurry?
We offer an Express Next Day Delivery Service on readily available stock, as well as a Saturday Delivery service, for full crates only.
Our cut-off point for Next Day Deliveries is 11am.
Please contact our sales team for more information!
Delivery is FREE* on full crates, to mainland UK. All made to measure orders for individual slabs and tiles will incur a £60 handling fee per pallet. This charge is to cover the cost of labour and materials to handle and repack your custom order. We provide this service to allow you to purchase exactly what you need and avoid spending extra money on an additional full crate.
Our website will automatically indicate the most appropriate delivery method and cost, based on your order.
Delivery times vary depending on stock availability. These can vary between 2 and 15 working days. However, individual lead times for each product are listed on the product page. These lead times are estimated and are updated regularly to give you the latest information on when you could expect to receive that particular product. Some products may be listed as ‘Please Call For A Lead Time’. To confirm accurate lead times for these products, please call our sales team on 01206 700 599.
Any order which includes less than a full crate will take an additional 2 working days for delivery due to the aspect of packing involved.
Once your order has been dispatched, our courier will contact you in roughly 48-72 hours to arrange a suitable delivery date before attempting to deliver. If you require your delivery later than the listed lead time, please contact us ASAP to avoid incurring any re-delivery charges or storage fees from your local delivery depot.
Please keep in mind that delivery times or dates may vary due to circumstances outside of our control, such as extreme weather conditions or traffic. In this case, we aim to inform you as soon as possible. Nustone are unable to guarantee any delivery dates as this is booked in between the carrier and the customer.
We advise accepting delivery prior to booking any tradespersons on-site in order for you to check the product before use.
Accepting Your Delivery
Please sign for your delivery as ‘Unchecked For Damages’ which will allow you 72 hours to check over your delivery. If you notice any issues, please inform us within 72 hours with photographic evidence so that we can look into your claim quickly and efficiently.
We have a simple policy for breakages which you can see here.
We always advise accepting your delivery to avoid incurring any re-delivery or return charges.
Access may be needed for a rigid lorry (up to 20ft), otherwise, additional delivery charges may apply.
Please contact our office to discuss any specific delivery requirements that you have so that we can arrange a suitable delivery method for your property.
We endeavour to give as much information as possible regarding the weight and size of our products, however, please contact our sales team if you are unsure.
If you have any special delivery requirements, specialist vehicles can be arranged. Please contact our sales team for further information at [email protected] or call on 01206 700 599.
*Subject to exclusions. Please see our Delivery Table.
Delivery Company Information
We use a third party courier service who will dispatch your order into the pallet network. The courier will contact you to arrange a suitable delivery date for your order. Once you have confirmed a delivery date this cannot be changed and delivery must be accepted on the date specified. Please advise the courier of anything which may restrict access to your property.
Please be advised that whilst every care will be taken by the delivery driver, we cannot be held responsible for any damages that occur to your property or possessions, or by requesting for the driver to enter or proceed onto the delivery property. Delivery is kerbside only and drivers are not insured to enter your property.
As we use a third party courier service to deliver your goods, you will need to contact them directly to open up any claims necessary. Although we are unable to act on your behalf during the claims process, we are happy to assist.
Use this table to determine the price of delivery, per crate, to your delivery postcode.
|POSTCODES||PRICE PER CRATE|
|AL, CB, CM, CO, EN6-11, GU, HP, IP, LU, ME, MK, NN8-10, NN14-18, NN29, OX, PE1-3, PE5, PE7-8, PE19, PE26-29, RG, RH, SG, SL, SS, TN1-22, WD||FREE|
|B, BB, BD1-22, BD97-99, BL, BN, BR, CR, CT1-6, CT15-21, CV, CW, DA, DE, DN1-13 DN21-41, DY, EN1-5, GL1-13, GL18-56, HA, HD, HR1, HR7-8, HX, IG, KT, L, LE, LN, LS, M, NN1-7, NN11-13, NG, NR, OL, PE4, PE6, PE9-16, PE30-38, PO1-22, PR, RM, S, SK, SM, SN, SO, ST, SY1-4, TF, TN23-40, TW, UB, WA, WF, WN, WR, WS, WV||FREE|
|BA, BD-23-24, BH1-18, BH21-31, BS, CF, CH, CT7-14, DH, DN14-20, FY, GL14-17, HG, HR2-6, HR9, HU, LA1-10, LL11-14, NE1-18, NE20-45, NE62-64, NE82-99, NP, PE20-25, SP, SR, SY5-9, TS, YO||FREE|
|BH19-20, CA, DL, E2-20, LA11-23, N2-22, NE19, NE46-49, NE61, NE65-71, NW2-22, SE2-10, SE12-15, SE18-28, SW2-20, TA, W2-14||FREE|
|DT, E1, EC, EH1-14, EH27-30, EH47-55, EH91-99, EX1-18, EX24, EX31-37, FK1-7, G1-62, G64-81, LD, LL15-34, ML1-9, N1, NW1, SE1, SE11, SE16-17, SA1-20, SW1, TQ, W1, WC||£10.00|
|DG, EH15-26, EH31-46, EX19-23, EX38-39, G63, G82-84, G90, KA1-26, KA29-30, KY2-5, LL35-78, ML10-12, PA1-19, PL, SA21-99, SY10-25, TD, TR1-20, TR26-27||£20.00|
|DD, FK8-21, KY1, KY6-16, PH1-7||£30.00|
|AB10-16, AB21-25, AB32, IV1-3, IV5, IV7-12||£40.00|
|AB30-31, AB33-45, AB51-56, IV30-32, IV36, PH8-18||£45.00|
|IV4, IV6, IV13-28, IV52-54, IV63, KW2-14, PA21-41, PH19-41, PH49-50 (Mainland Only)||£50.00|
|BT1-94 (Northern Ireland)||POR*|
|PO30-41 (Isle of Wight)||POR*|
|IM1-9 (Isle of Man)||POR*|
|IV40-51, IV55-56 (Isles of Skye, Raasay & Rona)||POR*|
|KW1 (Island of Stroma), KW15-17 (Orkney Islands), ZE1-3 (Shetland Islands)||POR*|
|KA27 (Island of Arran), PA42-49 (Island of Islay), PA62-75 (Island of Mull)||POR*|
|HS1-9 (Outer Hebrides), PA20 (Island of Bute)||POR*|
|GY1-8 (Guernsey), JE1-5 (Jersey).||POR*|
|GY9 (Alderney), GY10 (Sark), GY13 (Herm), TR21-25 (Isles Of Scilly)||POR*|
*POR = PRICE ON REQUEST
Please be advised that the ‘PO’ postcode does not cover the Isle of Wight.
If you have any further questions, please don’t hesitate to contact us on 01206 700 599 or at [email protected].