We are able to dispatch your goods at a time that suits you!
This means that you can order weeks in advance to avoid any last-minute rush! Just contact us if you would like to arrange delivery at a later date and we can hold off until a convenient time for you.
Express Next Day Delivery
Need your order in a hurry?
We offer an Express Next Day Delivery Service on readily available stock, as well as a Saturday Delivery service.
Please contact our sales team for more information.
Delivery times vary depending on stock availability. These can vary between 2 and 15 working days. However, individual lead times for each product are listed on the product page. These lead times are estimated and are updated regularly to give you the latest information on when you could expect to receive that particular product. Some products may be listed as ‘Please Call For A Lead Time’. To confirm an accurate lead time for these products, please call our sales team on 01206 700 599. Any made to measure orders will take an additional 2 working days for delivery due to the aspect of packing involved.
If you require your delivery later than the listed lead time, please contact us ASAP to avoid incurring any re-delivery charges or storage fees from your local delivery depot.
Once your order has been dispatched, our courier will contact you in roughly 48 hours to arrange a suitable delivery date before attempting to deliver. If you require your delivery later than the listed lead time, please contact us ASAP to avoid incurring any re-delivery charges or storage fees from your local delivery depot.
Please keep in mind that delivery times or dates may vary due to circumstances outside of our control, such as extreme weather conditions or traffic. In this case, we aim to inform you as soon as possible. Nustone are unable to guarantee any delivery dates as this is booked in between the carrier and the customer.
We advise not to book any tradespersons on site before you have received your goods.
Our ‘Standard Delivery’ method is a one-man, kerbside delivery service. This includes offloading the crate/s from the vehicle via tail-lift and manoeuvring to a hard standing level area (kerbside, or driveway constructed from tarmac, block paving or concrete) using a manual pallet trolley.
The driver may require assistance offloading. It is advised that somebody is available to sign for the delivery and advise the driver on a suitable location to leave your crate/s. We are unable to deliver onto gravel, grass or sloping surfaces.
When booking a Next Day Delivery, please call our sales team as early as possible. We will do everything we can to get your order to you ASAP, however, please keep in mind that certain cut-off points will apply. These depend on the nature of your order, but will typically be between 10 am and 12 pm on the day before your delivery.
If you have any special delivery requirements, specialist vehicles can be arranged. Please contact our sales team for further information at [email protected] or call on 01206 700 599.
In some cases, we are able to arrange for you to collect your order from our warehouse. If you’d like to arrange collection, please contact us before ordering and we will make the necessary arrangements.
Delivery is FREE* on full crates, to mainland UK. All made to measure orders for individual slabs and tiles will incur a £60 handling fee per pallet. This charge is to cover the cost of labour and materials to handle and repack your custom order. We provide this service to allow you to purchase exactly what you need and avoid spending extra money on an additional full crate.
In most cases, our website will automatically indicate the most appropriate delivery method, based on your order.
*Subject to exclusions. Please see our Delivery Table.
We use a third party courier service who will dispatch your order into the pallet network. The courier will contact you to arrange a suitable delivery date for your order. Once you have confirmed a delivery date this cannot be changed and delivery must be accepted on the date specified. It is advised that someone is available to receive the delivery. If you miss or refuse your delivery you may be charged for the costs incurred. This is typically the original cost of delivery. Please advise the courier of anything which may restrict access to your property.
We do our utmost to ensure that your goods arrive in perfect condition, however, we advise that you clearly sign for the goods as ‘Unchecked For Damages’.
Please report any breakages or damages as soon as possible.
If the goods are lost or damaged in transit, please let us know promptly by contacting us on 01206 700 599 to provide us with all the relevant information. We also ask that you follow your call up with written confirmation via email to [email protected]
If your order has any breakages or damages, we have a simple claims procedure to follow. Find more information here.
When planning your project we advise allowing 10% extra for cuts, waste and any small breakages.
If the delivery note is not signed as ‘Unchecked For Damages’, we are unable to arrange replacements.
We endeavour to give as much information as possible regarding the weight and size of our products, however, please contact our sales team if you are unsure.
Delivery Company Disclaimer
Please be advised that whilst every care will be taken by the delivery driver, we cannot be held responsible for any damages that occur to your property or possessions, or by requesting for the driver to enter or proceed onto the delivery property. Delivery is kerbside only and drivers are not insured to enter your property.
As we use a third party courier service to deliver your goods, you will need to contact them directly to open up any claims necessary. Although we are unable to act on your behalf during the claims process, we are happy to assist you in any way that we can to provide any contact details that we may have for the company in question.
Use this table to determine the price of delivery, per crate, to your delivery postcode.
|POSTCODES||PRICE PER CRATE|
|AL, CB, CM, CO, EN6-11, GU, HP, IP, LU, ME, MK, NN8-10, NN14-18, NN29, OX, PE1-3, PE5, PE7-8, PE19, PE26-29, RG, RH, SG, SL, SS, TN1-22, WD||FREE|
|B, BB, BD1-22, BD97-99, BL, BN, BR, CR, CT1-6, CT15-21, CV, CW, DA, DE, DN1-13 DN21-41, DY, EN1-5, GL1-13, GL18-56, HA, HD, HR1, HR7-8, HX, IG, KT, L, LE, LN, LS, M, NN1-7, NN11-13, NG, NR, OL, PE4, PE6, PE9-16, PE30-38, PO1-22, PR, RM, S, SK, SM, SN, SO, ST, SY1-4, TF, TN23-40, TW, UB, WA, WF, WN, WR, WS, WV||FREE|
|BA, BD-23-24, BH1-18, BH21-31, BS, CF, CH, CT7-14, DH, DN14-20, FY, GL14-17, HG, HR2-6, HR9, HU, LA1-10, LL11-14, NE1-18, NE20-45, NE62-64, NE82-99, NP, PE20-25, SP, SR, SY5-9, TS, YO||FREE|
|BH19-20, CA, DL, E2-20, LA11-23, N2-22, NE19, NE46-49, NE61, NE65-71, NW2-22, SE2-10, SE12-15, SE18-28, SW2-20, TA, W2-14||FREE|
|DT, E1, EC, EH1-14, EH27-30, EH47-55, EH91-99, EX1-18, EX24, EX31-37, FK1-7, G1-62, G64-81, LD, LL15-34, ML1-9, N1, NW1, SE1, SE11, SE16-17, SA1-20, SW1, TQ, W1, WC||£10.00|
|DG, EH15-26, EH31-46, EX19-23, EX38-39, G63, G82-84, G90, KA1-26, KA29-30, KY2-5, LL35-78, ML10-12, PA1-19, PL, SA21-99, SY10-25, TD, TR1-20, TR26-27||£20.00|
|DD, FK8-21, KY1, KY6-16, PH1-7||£30.00|
|AB10-16, AB21-25, AB32, IV1-3, IV5, IV7-12||£40.00|
|AB30-31, AB33-45, AB51-56, IV30-32, IV36, PH8-18||£45.00|
|IV4, IV6, IV13-28, IV52-54, IV63, KW2-14, PA21-41, PH19-41, PH49-50 (Mainland Only)||£50.00|
|BT1-94 (Northern Ireland)||£55.00|
|PO30-41 (Isle of Wight)||£60.00|
|IM1-9 (Isle of Man)||POR*|
|IV40-51, IV55-56 (Isles of Skye, Raasay & Rona)||POR*|
|KW1 (Island of Stroma), KW15-17 (Orkney Islands), ZE1-3 (Shetland Islands)||POR*|
|KA27 (Island of Arran), PA42-49 (Island of Islay), PA62-75 (Island of Mull)||POR*|
|HS1-9 (Outer Hebrides), PA20 (Island of Bute)||POR*|
|GY1-8 (Guernsey), JE1-5 (Jersey).||POR*|
|GY9 (Alderney), GY10 (Sark), GY13 (Herm), TR21-25 (Isles Of Scilly)||POR*|
*POR = PRICE ON REQUEST
Please be advised that the ‘PO’ postcode does not cover the Isle of Wight.
If you have any further questions, please don’t hesitate to contact us on 01206 700 599 or at [email protected].