Delivery

Important Delivery Information

Our standard delivery method is a one-man, kerbside delivery service using a tail-lift and manual pallet truck to deliver onto a hard standing, level surface.

Please Note: HIAB or grab lorries are not part of our standard delivery method but can be arranged on request.

Each crate weighs up to one tonne and will be moved manually with a pallet truck.

Pallet trucks will not move on grass, gravel or inclines. Delivery will need to be made to a hard, flat and level surface such as concrete or tarmac at the kerbside.

Delivery vehicles will need clear access with space to manoeuvre and turn.

Please inform Nustone or our couriers of any access restrictions at the delivery point to ensure that delivery does not fail. If delivery fails, re-delivery or return fees will apply.

Vehicles require obstacle-free access to the kerbside to be able to make the delivery.

Please Note: Delivery vehicles require a different level of access to bin lorries and clear access must be left along the road whilst making the delivery.

Our couriers will contact you by phone, text or email to arrange a delivery date using the contact details on your order. Once they make contact, you can select a specific delivery date and advise of any other delivery requirements.

Deliveries will typically take place any time from 9 am to 5 pm, Monday – Friday. Our couriers will provide you with an estimated time slot on the day of your delivery.

Please check over your goods at the time of delivery before signing the delivery note/POD. If you discover anything wrong, please sign for the delivery as ‘Damaged’. See further down the page for further details on how to do this.

If you cannot check or sign for your goods, we advise that you have somebody do this on your behalf. If you need the goods left unsigned, please let us know in the customer provided notes at checkout.

Deliveries are carried out by a third party courier and all lead times are estimated. Nustone does not guarantee any delivery dates.

Some delivery drivers are carrying out COVID safe drops and will sign the delivery note on your behalf. Please ensure that the goods are signed for as you see fit before the driver leaves.

Accepting Your Delivery

 

On arrival, check the goods for any visible damages with the driver present. If you find any visible damages to the crate, such as splintered wood or even if the crate is leaning slightly to one side, please sign the delivery note/POD as ‘Damaged’.

If there are no visible damages, we urge you to open the top of the crate to check for any concealed damage to the goods. If any concealed damages are discovered, please sign the delivery note/POD as ‘Damaged’.

To do this, simply write the word ‘Damaged’ next to your signature, whether on paper or on a handheld device. The driver may not have the delivery note/POD on them whilst manoeuvring the goods, so be sure to request this before they leave so that you can sign for the goods. We advise signing the delivery note/POD yourself and if the driver is signing on your behalf, always be sure to check that the goods are signed for as you see fit. Please note that signing as ‘Unchecked’ will not cover you for any damages discovered.

Unless otherwise stated, a signature confirms that the goods have been delivered in satisfactory condition and are free from any visible signs of damage.

Customers are not expected to check every slab upon arrival and only need to find a single case of damage in order to sign as ‘Damaged’. Once this is done, you have a full 72 hours in which to check the full order and raise a claim HERE.

Each driver has a maximum of 20 minutes per delivery for you to do this and you can request that they wait for the full duration when necessary.

It is the customer’s responsibility to ensure that the goods are signed for. Please be sure that the person receiving the delivery is familiarised with our full procedure and always ensure that you have signed the delivery note before the driver leaves. If you have any issues at the time of delivery, please contact us ASAP so that we can advise you accordingly.

We always advise accepting the delivery to avoid incurring any re-delivery or return charges.

Drivers will always do their best to follow any specific delivery requests instructions, this is not always possible and is down to the driver to assess the feasibility, weight of the goods, and health and safety when they arrive at the delivery point. Please ensure that there is a suitable space for your goods to be left kerbside in the event that any special request cannot be followed so that the delivery does not fail.

Please contact us to discuss any specific delivery requirements so that we can arrange a suitable delivery method for you if necessary.

Further Delivery Information

If you require your delivery later than the listed lead time, please contact us ASAP to avoid incurring any re-delivery charges or storage fees from your local delivery depot.

We advise accepting delivery prior to booking any tradespersons on-site in order for you to check the product before use. You must check over your order before you begin work on your project for any issues to be resolved before you need to use the product.

Any cleaners, sealers or grout will be delivered separately to your paving.

Express & Next Day Delivery

We offer Express or Next Day Delivery on readily available stock, as well as a Saturday Delivery service.

 

Express, Next Day and Saturday deliveries can be priced on request and you will be able to arrange this on 01206 700 599.

 

Next Day Delivery is only available on full crates and our order cut-off point for Next Day Delivery is 11 am.

 

Please note that our couriers will not call to book in Next Day or Saturday deliveries, however, you will receive an estimated time slot.

Specified Delivery

We can dispatch your goods at a time that suits you!

 

This means that you can order weeks in advance to avoid any last-minute rush!

 

Just contact us or leave the necessary information in your order notes if you would like to arrange delivery at a later date and we can hold off until a convenient time for you.

Delivery Cost

Delivery is FREE* on full crates, to most of the mainland UK.

 

All made to measure orders for individual slabs and tiles will incur a £60 handling fee per pallet. This charge is to cover the cost of labour and materials to handle and repack your custom order. We provide this service to allow you to purchase exactly what you need and avoid spending extra money on an additional full crate.

 

Our website will automatically indicate the most appropriate delivery method and cost, based on your order.

 

Delivery costs will only apply at the cart or checkout page once your full delivery address and postcode are entered.

 

You can also use our Delivery Table to check for any surcharge to your area.

Delivery Times

Delivery times will vary between 2 and 20 working days and estimated lead times for each product are listed on the product page.

 

Any order which includes less than a full crate will take an additional 2 working days for delivery due to the aspect of packing involved.

 

For Express Delivery and Saturday deliveries, the courier will not call you to book the delivery but you will be kept up to date via text and email.

 

Delivery times or dates may vary due to circumstances outside of our control and upon receiving this feedback from our couriers, we aim to inform our customers as soon as possible.

 

Nustone does not guarantee any delivery dates and that all lead times are estimated.

Delivery Company Information

We use a third-party courier that will dispatch your order into the pallet network and who will contact you to arrange a suitable delivery date for your order. Once you have confirmed a delivery date this cannot be changed and delivery must be accepted on the date specified. Please advise the courier of anything which may restrict access to your property or affect the delivery.

 

Whilst every care will be taken by the delivery driver, Nustone cannot be held responsible for any damages that occur to your property or by requesting for the driver to enter the property. Delivery is kerbside only and drivers are not insured to enter your property. As we use a third-party courier service to deliver your goods, you will need to contact them directly to open up any claims necessary. Although we are unable to act on your behalf during the claims process, we are always happy to assist.

 

Please be reminded that delivery drivers are not employed by Nustone and will not be able to provide any accurate information regarding our products or policies.

Cart

Prices from just £22.78/m² for a limited time only! Browse Offers
Prices from just £22.78/m² for a limited time only! Browse Offers