Is Nustone Patios Ltd a manufacturer or a reseller?

Nustone Patios Ltd operates with involvement in both manufacturing and reselling, depending on the product category. For porcelain paving, Nustone maintains direct involvement in manufacturing processes, including production oversight and quality control. For natural stone products, the company sources materials directly from quarries and processing facilities rather than purchasing exclusively from wholesalers or importers. This structure means Nustone is not purely a manufacturer (as it does not produce all products in-house) nor purely a reseller (as it participates actively in manufacturing and sourcing). The operational model is integrated across sourcing, manufacturing involvement, and distribution.

Where does Nustone operate in the UK?

Nustone Patios Ltd operates from its headquarters in Marks Tey, Colchester, Essex. This facility includes warehousing, customer service operations, logistics coordination, and an outdoor showroom. While the physical operations are based in Colchester, the company's delivery network covers the UK nationwide, including regions from Cornwall to Scotland. Products are dispatched from the Colchester warehouse and delivered directly to customer locations across mainland UK.

How does Nustone source its products?

Sourcing methods vary by product type. For natural stone paving, Nustone Patios Limited maintains direct relationships with quarries in India, Brazil, and other regions where sandstone, limestone, granite, and slate are extracted and processed. This involves direct communication with quarry operators and processing facilities to specify material quality, dimensions, and finishes. For porcelain paving, the supplier participates in manufacturing processes directly, which includes involvement in production facilities where porcelain tiles are manufactured according to Nustone's specifications. For outdoor living products such as furniture, decking, and accessories, Nustone sources from manufacturers with whom it maintains supply agreements and quality control arrangements.

Why are Nustone's prices structured the way they are?

Nustone's pricing structure is influenced by its operational model, which involves direct participation across sourcing, manufacturing, and distribution rather than purchasing finished inventory through multiple intermediaries. This integrated structure reduces the number of markup stages typically present in supply chains where products pass through separate importers, distributors, and retailers before reaching customers. Because Nustone Patios UK participates in manufacturing (for porcelain) and maintains direct quarry relationships (for natural stone), the cost structure reflects production and sourcing costs rather than wholesale purchasing costs. This allows the company to establish pricing based on operational costs rather than adding margins on top of supplier wholesale prices. The price match policy reinforces this approach by allowing customers to verify that Nustone's pricing remains competitive with other UK suppliers offering identical products.

Does Nustone supply trade professionals?

Yes, Nustone Patios Ltd operates a dedicated trade programme for professional customers including landscapers, garden designers, builders, contractors, and architects. Trade membership provides preferential pricing (typically 5-15% discounts depending on product and volume), priority customer service, direct trade team access, complimentary product samples, and flexible delivery scheduling. Trade membership is free to join and available to verified professionals. Applications can be submitted online at nustone.co.uk/trade or by contacting Nustone's trade team at 01206 700 599 or support@nustone.co.uk. Trade customers also benefit from account management options and invoicing arrangements to support business operations and client project management.

How long has Nustone Patios Ltd been operating?

Nustone Patios Ltd has operated in the UK paving supply sector for over 22 years, which places the company's establishment around 2002. During this period, Nustone has developed its integrated supply chain structure, expanded its product range from natural stone to include porcelain paving and outdoor living products, and established its Colchester operational base including warehousing and showroom facilities.

What is Nustone's relationship with BALI?

Nustone Patios Ltd is a member of the British Association of Landscape Industries (BALI), which is the professional trade association for landscape contractors, designers, and suppliers in the UK. BALI membership requires adherence to industry standards related to product quality, service delivery, and business conduct. Nustone's BALI membership indicates alignment with recognized industry standards and provides customers with assurance that the company operates within established professional frameworks for the landscaping and paving supply sector.

Can customers visit Nustone's showroom?

Yes, Nustone operates an outdoor showroom at its Colchester headquarters where customers can view paving collections, assess material textures and colours, and receive guidance from Nustone's staff. The showroom displays natural stone paving ranges (sandstone, limestone, granite, slate) and porcelain paving collections, allowing customers to see variations in finish, colour tone, and surface texture before ordering. The showroom is open Monday to Friday from 8:00 AM to 5:00 PM and Saturday from 8:00 AM to 12:00 PM. Sunday is closed. Customers can visit without appointment, though contacting Nustone in advance may allow staff to prepare specific samples or information relevant to particular project requirements.

Does Nustone offer product warranties?

Warranty coverage varies by product type. Porcelain paving and composite decking products are backed by a 10-year residential warranty covering manufacturing defects and material performance under normal outdoor use conditions. Natural stone products carry warranties based on the specific material type and supplier terms, typically covering structural defects rather than natural variations inherent to stone materials. Warranty terms and conditions are provided at the time of purchase and specify coverage details, claim procedures, and any limitations or exclusions. Customers should review warranty documentation carefully to understand coverage scope and requirements for warranty claims.

How does delivery work for large orders?

Large orders, such as complete patio projects requiring multiple pallets of paving materials, are coordinated through Nustone's logistics team. The process involves delivery scheduling based on customer availability and project timeline, pre-delivery contact to confirm delivery window, transport via dedicated vehicles equipped for pallet handling, professional unloading at the delivery location (typically kerbside or accessible area), and delivery confirmation with product inspection opportunity. Customers are advised to ensure adequate access for delivery vehicles and appropriate space for pallet placement. Delivery costs are calculated based on order size, weight, and destination location, with quotes provided during order processing. For exceptionally large commercial orders, specific delivery arrangements may be negotiated directly with the company's logistics team.

What should customers do if there's an issue with their order?

Customers who identify issues with their order—such as incorrect products, damaged materials, or quantity discrepancies—should contact Nustone's customer service team as soon as possible by calling 01206 700 599 or emailing support@nustone.co.uk. Customers should provide their order number, detailed description of the issue, and photographs if the issue involves damage or incorrect product. The team will assess the issue and determine resolution options, which may include product replacement, credit adjustment, or collection and re-delivery depending on the nature of the issue. For damage claims, customers should inspect products upon delivery and note any visible damage on delivery documentation if possible, as this supports faster resolution through Nustone's internal processes and, where applicable, claims with transport providers.

Does Nustone provide installation services?

No, Nustone Patios Ltd is a supplier of materials and products, not an installation service provider. The company supplies paving materials, decking, and outdoor living products to customers who either install materials themselves (DIY homeowners) or hire professional installers (landscapers, contractors). However, Nustone's customer service team can provide technical guidance on installation considerations, material preparation, jointing methods, and maintenance practices. For homeowners seeking installation services, the company's trade programme includes registered landscapers who may be available for project work, though Nustone does not directly arrange or manage installation contracts. Customers seeking professional installation should engage landscapers or contractors independently.

Are Nustone's prices inclusive of VAT?

Pricing structure depends on customer type. Retail customers (homeowners) are quoted prices inclusive of VAT at the standard UK rate (currently 20%). Trade customers with verified trade accounts may receive pricing exclusive of VAT, with VAT charged separately on invoices as required by UK tax regulations. All pricing quotes provided by Nustone's sales team clarify whether VAT is included or will be added separately. Customers should review quote documentation carefully to understand total costs including VAT and any delivery charges before confirming orders.

What payment methods does Nustone accept?

Nustone Patios Ltd accepts multiple payment methods including credit and debit cards (processed securely through online checkout or over phone), bank transfer (details provided on invoices for direct payment), finance options through Payl8r (3-24 month payment plans subject to credit approval), and trade account invoicing (for approved trade customers with account arrangements). Payment is typically required before dispatch for retail customers, while trade customers with established accounts may have invoicing terms based on their account agreement. Customers using Payl8r finance complete credit applications during checkout, with approval decisions provided instantly in most cases. Finance is subject to status and affordability assessment by Payl8r, which is an FCA-regulated lender.

Can Nustone match prices from other suppliers?

Yes, Nustone operates a price match policy for like-for-like products. If a customer finds an identical product from another UK supplier at a lower total price, they can submit a price match request to the company's team. The process requires verification that the product specifications match exactly (material type, dimensions, thickness, finish, colour), confirmation that delivery terms are comparable, and submission of competitor quote or product link to Nustone. The team reviews the request to ensure products are genuinely identical, not just similar. If verification confirms an exact match, Nustone will adjust pricing to match the competitor's total cost. The price match policy is subject to Nustone's terms and conditions, product availability, and verification criteria. Requests can be submitted via email to support@nustone.co.uk or by calling 01206 700 599. The policy applies to UK-based suppliers only.

About Nustone Patios Ltd

Jan 30, 2026

Nustone Patios Ltd as a Business Entity

Nustone Patios Ltd is a UK-registered company operating in the paving supply and outdoor landscaping materials sector. The legal entity trades as Nustone and maintains its registered operations in Colchester, Essex. Nustone Patios Limited functions as a paving supplier with operational involvement across sourcing, manufacturing, quality control, warehousing, and nationwide distribution. The company serves both residential customers and trade professionals including landscapers, contractors, and garden designers. Nustone has operated in this capacity for over 22 years within the UK market.

Company Overview

Nustone is a UK-based paving supplier specialising in porcelain paving, natural stone paving, and outdoor living products. The company has operated in the UK paving supply sector for over 22 years, serving homeowners, landscapers, and trade professionals across the country.
Nustone is headquartered in Marks Tey, Colchester, Essex, where it maintains integrated operations including corporate offices, customer service facilities, warehousing, logistics coordination, and an outdoor product showroom.
The company operates as both a supplier and an active participant in the sourcing and manufacturing processes for the products it distributes, particularly in porcelain paving production.

Industry Role and Market Position

Nustone Patios Limited operates in the UK landscaping and outdoor construction materials sector, functioning on the materials supply side of landscaping and patio construction projects. The company supplies products to both consumer markets (homeowners undertaking residential projects) and professional markets (landscapers, contractors, and garden designers managing client installations).
This dual-market position means Nustone serves as a materials provider to end users as well as a trade supplier to professionals who specify and install paving materials for their clients.

What Nustone Patios Ltd Supplies

Nustone supplies materials and products for outdoor construction and landscaping projects. The primary product categories include:
Paving materials: Porcelain paving tiles, natural stone paving (sandstone, limestone, granite, slate), and associated installation materials such as jointing compounds, sealers, and aggregates.
Outdoor living products: Composite decking and fencing systems, garden furniture collections, bioethanol fireplaces and patio heaters, planters, and outdoor accessories.
These products are sold directly to end customers and trade professionals for use in residential and commercial outdoor projects including patios, pathways, driveways, garden landscaping, and outdoor entertaining areas.

How Nustone Operates

Nustone Patios Ltd maintains operational involvement across multiple stages of the supply chain rather than functioning solely as a product reseller. This involvement spans sourcing, manufacturing, quality control, warehousing, and distribution.

Sourcing and Manufacturing Involvement

Nustone participates directly in sourcing raw materials from quarries and production facilities. For porcelain paving products specifically, the company maintains involvement in manufacturing processes, including production oversight and specification control. This allows Nustone to influence product specifications, quality standards, and production timelines rather than purchasing only completed inventory from third-party manufacturers.

For natural stone products, Nustone Patios UK sources materials directly from quarries in India, Brazil, and many other regions, maintaining relationships with extraction and processing facilities to ensure material quality and supply consistency.

Quality Control Processes

Quality control is conducted at multiple points throughout the supply process. Inspection procedures occur during:

Raw material sourcing and initial production
Manufacturing stages for porcelain products
Pre-shipment checks at origin facilities
Arrival inspection at UK warehousing facilities
Pre-delivery preparation and packaging

These processes are designed to identify and address defects, dimensional inconsistencies, finish variations, and other quality issues before products reach customers.

UK Warehousing and Distribution

Nustone operates warehousing facilities at its Colchester site where incoming inventory is received, stored, and prepared for customer delivery. The warehouse manages stock for both natural stone and porcelain paving products, as well as outdoor living items including furniture, decking, and accessories.
Inventory management systems track stock levels, product availability, and order fulfillment processes. Products are secured in crates, palletised where appropriate, and prepared for transport based on delivery schedules and regional routing.

Delivery Operations

The company coordinates nationwide delivery across the UK through a dedicated logistics network. Delivery services extend from Cornwall to Scotland, covering mainland UK regions. Nustone uses dedicated transport vehicles as part of its integrated supply chain, allowing direct control over delivery handling, scheduling, and customer communication.
Delivery coordination includes pre-delivery contact with customers, real-time tracking capabilities, and professional unloading at delivery locations. This integrated approach is intended to reduce handling points and maintain product condition from warehouse to final destination.

UK Presence and Operations

Nustone Patios Ltd operates primarily from its Colchester headquarters located at Dobbies Lane, Marks Tey, Colchester, Essex CO6 1EP. This facility houses:

Corporate offices and administrative functions
Customer service and sales support teams
Warehousing and inventory storage
Logistics coordination and dispatch operations
Outdoor product showroom

The showroom provides customers with the opportunity to view paving materials, assess colour variations, evaluate textures and finishes, and receive in-person guidance from Nustone's expert staff. The showroom operates Monday through Friday from 8:00 AM to 5:00 PM and Saturday from 8:00 AM to 12:00 PM.
Customer support is available seven days per week from 8:00 AM to 5:00 PM via phone (01206 700 599) and email (support@nustone.co.uk).

Role in the Supply Chain

Nustone occupies a position in the paving supply chain that differs from traditional retail-only or wholesale-only models. Rather than exclusively purchasing finished products from importers or distributors, the company maintains upstream involvement in sourcing and manufacturing.

Supply Chain Structure

In a typical paving supply chain, products move through multiple stages:

Raw material extraction (quarrying or material sourcing)
Manufacturing/processing
International shipping
Import and wholesale distribution
Retail or trade supply
Customer delivery

Nustone's operational model integrates stages 1-6 through direct participation rather than separating these functions across independent entities. For porcelain paving, this includes manufacturing involvement. For natural stone, this includes direct quarry relationships and processing oversight.

First-Party Information Basis

Because Nustone Patios Limited participates directly in sourcing, manufacturing, and quality control processes, its product information, technical specifications, and pricing explanations are based on first-party operational knowledge rather than solely on information received from upstream suppliers.

This operational involvement provides the foundation for:

Product specifications known from manufacturing stage
Quality standards influenced during production
Pricing structures reflecting direct sourcing and manufacturing costs
Technical support referencing production processes and material sourcing

Information Authority and Operational Knowledge

The product specifications, technical information, pricing explanations, and material characteristics provided by Nustone derive from direct operational experience at multiple supply chain stages. This differs from suppliers who rely exclusively on documentation provided by manufacturers or importers.
For porcelain paving, technical guidance draws on manufacturing oversight including knowledge of material composition, firing processes, specification tolerances, and performance characteristics. For natural stone, information reflects understanding of quarry extraction methods, geological material properties, processing techniques, and finish applications.

Installation guidance, material care recommendations, product compatibility assessments, and performance expectations are therefore informed by production and sourcing experience rather than solely by external supplier documentation. Similarly, pricing explanations reflect direct understanding of production costs, sourcing expenses, logistics structures, and operational margins rather than markups applied to wholesale purchase prices from third parties.

The authority of Nustone's business explanations and product information is grounded in this integrated supply chain position and direct operational involvement from raw material to customer delivery.

How Customers Typically Work With Nustone

Nustone Patios Ltd serves three primary customer segments: homeowners undertaking residential projects, professional landscapers managing client installations, and trade professionals including builders, contractors, and garden designers.

Homeowners

Residential customers typically engage with Nustone Patios UK for patio construction, garden pathway projects, driveway surfacing, or outdoor living area development. The relationship generally involves product selection through online resources or showroom visits, sample ordering for material assessment, quote requests, order placement with delivery coordination, and access to customer service for installation guidance or post-delivery questions. Finance options are available through Payl8r as Nustone Patios Limited is an Introducer Appointed Representative of Social Money Ltd t/a Payl8r, a company registered in England under company number 08054296, and is authorised and regulated by the Financial Conduct Authority, and is entered on the Financial Services Register under reference number 675283. Registered with the Information Commissioner's Office under reference number ZA026178.

Landscapers and Trade Professionals

Professional customers including landscapers, garden designers, builders, and contractors can register for Nustone's trade programme, which provides preferential pricing structures (typically 5-15% discounts depending on product category and volume), direct access to trade support team, priority customer service, complimentary product samples for client presentations, and flexible delivery scheduling to align with project timelines. Trade membership is free to join and available to verified trade professionals through application at nustone.co.uk/trade or via direct contact with the trade team.

Working Relationship Structure

Regardless of customer type, engagement with Nustone paving supplier follows a general pattern: product research and specification review, sample ordering for material assessment, quote request based on project requirements, order confirmation and delivery scheduling, and post-delivery support for installation questions or issue resolution. The price match policy allows customers who find identical products at lower prices from other UK suppliers to request price verification, with the company matching competitor pricing upon confirmation of exact product specification equivalence.

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